Refund and Returns Policy

Last updated: 12 September 2026

SafetyChain South Africa wants customers to receive products that match their order and description. This policy applies to purchases made through the website and is subject to the Consumer Protection Act 68 of 2008 and other applicable South African law. Nothing in this policy limits a right that cannot lawfully be limited.

1. Contact us before returning an item

Do not send a purchase to a manufacturer or other address without written instructions from us. Contact [email protected] with your order or invoice number, the product name, the reason for the request and photographs where relevant.

2. Defective, damaged, incorrect or materially different products

If a product is defective, damaged on delivery, incorrect or materially different from the product description or order, notify us as soon as reasonably possible. We may request photographs or delivery information to investigate the issue. Where SafetyChain is responsible and the law requires a remedy, we will provide the applicable repair, replacement, refund or other remedy.

3. Change-of-mind returns

Change-of-mind returns are subject to the Consumer Protection Act, the nature of the product and any lawful terms disclosed before purchase. Where a change-of-mind return is accepted, the product may need to be unused, complete, undamaged and in its original packaging. Return or handling costs will be dealt with as stated in the applicable quotation or invoice, subject to applicable law.

4. Products that may have special return conditions

Custom-made, personalised, specially procured, opened hygiene-sensitive, hazardous, perishable, software or otherwise non-returnable products may have different return conditions where permitted by law. Any special condition will be disclosed before the order is accepted.

5. Inspection, refunds and exchanges

Returned products may be inspected to establish their condition and the reason for the return. If a refund is approved, it will ordinarily be made to the original payment method. The time for funds to appear may depend on the payment provider or bank. Defective or incorrect products will be handled in accordance with applicable law and the circumstances of the order.

6. Special orders and quotations

A quotation may include product-specific delivery, cancellation, warranty or return terms. Those terms apply only if they are lawful, clearly disclosed and accepted by the customer.

7. Contact information

SafetyChain South Africa
West Street
Houghton Estate
Johannesburg
2198
Gauteng
South Africa

Telephone: +27 10 101 0052
WhatsApp: +27 78 703 5553
Email: [email protected]

8. Complaints

If a return or refund request is not resolved, contact us at [email protected] with the order or invoice number and previous correspondence so that the matter can be reviewed.